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Swimbabes is dedicated to offering the highest level of product quality and service. If you are not completely satisfied with an item, as long as it is returned in its original, undamaged packaging, in a saleable condition and within 14 days of receipt we will be happy to exchange it or give you a full refund. For goods that are returned outside of the returns period we will only offer an exchange or credit note. Credit notes run for 3 months from the date of issue only. Returns postage and packaging is a direct cost to you and we regret that they cannot be refunded. Original p & p charges will be deducted from any refund due, for economy orders with free P&P £1.50 will be deducted from any refund to due to cover costs incurred. Please also note that refunds for returned items are adjusted for any discounts applied to your original order amount. Please note that where the packaging is damaged so items will need to be reduced for any future sales your refund will be less a 25% fee.
Goods should be returned back to us at the address provided at the bottom of the order form. Please obtain proof of postage as claims for lost parcels cannot be accepted without proof of postage.
Please note that whilst we will accept returns for sale items we will only exchange, refunds are not provided for sale / discounted items.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
Swimbabes Return Form
Please dowload the return form document and complete it in full and return to the below address with your items:
19 Huddersfield Road